Delivery
Stock items will be dispatched within two working days.
Made to order items, will be dispatched from 5-21 days from the date of payment. A date can also be discussed for an express Bespoke service.
Delivery Costs
| Destination | Cost – Standard | Cost – Small Items only | Delivery Time | Method |
| UK | £10 | £5 | Next Day | Special Delivery with tracking |
| Europe | £15 | £10 | 3 – 7 Days | International signed with tracking |
| Rest of the World | £25 | £10 | 5 – 10 Days | International signed with tracking |
International Orders
For international orders, customers are responsible for any customs fees, duties, or taxes that may be incurred.
Returns / Refunds / Exchanges
Stock items are eligible for return. To initiate a return, you must notify us within 14 days of delivery.
All returns must be sent via recorded mail, the item is the customers responsibility until we have received the return. We will refund any sums that you have paid to us with the exception of postage and packaging. Products must be in their original, unworn, unwashed condition to qualify for a refund, others will be returned to the customer at their own cost. Exchange can only be made for the same item if a different size is required. Please place a new order if alternative items are required and return the original item for a refund.
Made to Order/Bespoke/Custom items can not be returned as they are made for the customer specifically, to their details and requirements.
This returns policy does not affect your statutory rights.
To start the return process please email orders@clothsurgeon.com with your order number. Once a return has been authorised you will need to post the item(s) to 40 Savile Row, London, W1S 3QS.
For any queries regarding Delivery and Returns please email orders@clothsurgeon.com